GetMyHoodie

CONTACT + FAQ

    • WHICH SIZE SHOULD I ORDER?
    • We attach the size chart here, and we use two sizes (Our size and convert to US size), which let you have more choices no matter where you come from.

    • HOW CAN I MODIFY MY ORDER?
      • We only allow order modification before the product is produced
      • If you cannot connect to our ticket system above, please email to our support email: getmyhoodie@gmail.com
    • CAN I RECEIVE MY ORDER IN MY COUNTRY?

      We ship to more than 200 countries (United States US, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc...), and you can enjoy on all items sold on the Store.

    • WHEN WILL MY ITEMS BE SHIPPED? 

      All items are subject to a handling period before they are dispatched.
      99% of orders leave the warehouse within 7-10 business days of payment.
      We will notify you by email when your items have been shipped.
      This refers to the time it takes for items to be shipped from our warehouse to the destination.
      International delivery usually takes about 15–20 business days.
      US orders are shipped by E-packet, takes about 10-14 business days which is a US Postal Service product.
      After processing and leaving the warehouse, items usually take between 21 and 30 business days to arrive at their destination but can take longer from time to time.

    • HOW CAN I TRACK MY ORDER?
      • We provide tracking numbers for all orders.
      • It may take up to 7-10 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).
      • You can track your order via below link: https://www.17track.net/en
    • WHAT IS YOUR RETURN AND REPLACEMENT POLICY?

      Because our products are printed and unique, we only return or replace your order in one of those requests below:

      • Within 5 days of receiving orders, you have to request or notify us about a return or replacement the order.
      • The products have been crashed or damaged.
      • The print quality is blurry or not the same as pictures on our website.
      • Different design or size from your order.
      • If you cannot connect to our ticket system above, please email to our support email: horrorhoodieservice@gmail.com
    • WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
      • Submitting all evidence to clarify shipping/product error is very important to our return/replacement process.
      • Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
      • You can find the attached pictures for example:
      • Picture of the shipping label
      • Picture of product SKU
      • Picture of the product and the error you found out (material flawed, different design, different size)

       Customer service email: horrorhoodieservece@gmail.com

      QANDIES LIMITED2.27 Romer House Lewisham High Street, London, England, SE13 6EE